PBX functionality including calling services, presence and call queues.

Operational

Web Portal

Monitors the status of both the Web and Mobile ConnectUC app

ConnectUC

Messaging

Faxing

Upstream Carriers provide services like DIDs (phone numbers), Internet, PSTN (Public Switched Telephone Network) routing to/from our PBX and Data centers.

Upstream Carriers

Monitors all services on our Unlimited Platform

Investigating

Monitoring

Resolved

Identified

USA Phone Unlimited Platform

Some components are  down & may have an impact on experience.

All components are functioning as expected. No impact on experience.

All or Most components are affected & experience is impacted severely.

Many components are down & may have an impact on experience.